The basic protection package for automated storage solutions from Kardex Remstar. Our experienced technicians guarantee reliable testing according to legal requirements. In the event of faults or questions, our service team will be pleased to help you during normal working hours.
Smooth-functioning intralogistics processes are essential for efficient and competitive production.
In an increasingly dynamic market environment, unanticipated faults and downtime can often have serious consequences. If new goods cannot be stored and stored goods cannot be picked, the resulting delays in production and delivery can be very costly.
Kardex Remstar’s Life Cycle Service provides a holistic, modular solution that guarantees the effective operation of your logistics and warehousing operations.
Kardex Remstar has the right answers for you!
“The experts running the hotline are very knowledgeable and can solve many issues on the phone, which is quick and efficient.”
J. L., Factory Director at Budweg Caliper A/S
Customer Statements – Service makes the difference!
Customer satisfaction is very important to us.
“The experts running the hotline are very knowledgeable and can solve many issues on the phone, which is quick and efficient. Kardex Remstar is very flexible and service oriented. It’s never a problem to schedule technicians outside of working hours.“
J. L., Factory Director at Budweg Caliper A/S
“Thanks to the Kardex Remstar Life Cycle Service, we can quickly ensure the delivery of our Schindler spare parts even in the event of a malfunction of the Kardex Shuttle XP. The friendly Kardex service technicians will be on site within a few hours.”
J. L., Factory Director at Budweg Caliper A/S
“We have a 24/7 service contract with Kardex Remstar. We almost never have a problem with our machines, but we store essential spare and assembly parts, so we see it as an insurance in case of an issue.”
J. C. P., Warehouse & Logistics Manager at VM Tarm A/S
“We chose the option of an all-inclusive package for the installation of our devices with automation technology and robot connection. Everything was carried out on time and precisely coordinated.“
A. J., Head of Development Grinding Technology at KAMAX Tools & Equipment GmbH & Co. KG
“Kardex Remstar carried out the relocation of seven units for us, including complete dismantling and reassembly at the new location. The service technicians were highly skilled, worked safely and precisely. They also met all time stipulations.“
K. M., Head of Logistics at Matrium GmbH
“Kardex Remstar service is easily reachable and they always meet the agreed 6-hour reaction time. The collaboration is based on partnership. For example, a joint safety briefing was held by Kardex service technicians and our team.”
L. O., Facility Management, Business Administration, Infrastructure at Phoenix Contract GmbH & Co. KG
“Agreed appointments are adhered to; in the event of faults, expert technicians are always on site.”
R. K., Head of Logistics at ebm-papst Zeitlauf GmbH&Co.KG
Service Packages - Different contract models for different requirements
Choose your personalized service contract
When you have decided which services you require, choose the service package that best suits your needs: BASE Care, FLEX Care or FULL Care. Our Life Cycle Service team will gladly work with you to develop a package that is precisely tailored to your system.
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"I need reliable and dependable systems"
BASE Care - guarantee reliable testing according to legal requirements
Annual maintenance
and inspectionPriority OnSite &
HelpDesk Support16h OnSite reaction time
not included2h HelpDesk guaranteed reaction time
not includedHelpDesk unlimited calls
not includedOnSite Repairs & Spare Parts
not includedTravel Cost for Repairs **
not includedRemote Assistance & Analytics
not includedMultiple maintenance
cycles per year
optionalUp to 24/7 OnSite &
Helpdesk support
not includedUp to 2h OnSite
reaction time *
not includedUp to 1h HelpDesk
reaction time *
not included
Annual maintenance
and inspectionPriority OnSite &
HelpDesk Support16h OnSite reaction time 2h HelpDesk guaranteed reaction time HelpDesk unlimited calls OnSite Repairs & Spare Parts
not includedTravel Cost for Repairs **
not includedRemote Assistance & Analytics
optionalMultiple maintenance
cycles per year
optionalUp to 24/7 OnSite &
Helpdesk support
optionalUp to 2h OnSite
reaction time *
optionalUp to 1h HelpDesk
reaction time *
optional
Annual maintenance
and inspectionPriority OnSite &
HelpDesk Support16h OnSite reaction time 2h HelpDesk guaranteed reaction time HelpDesk unlimited calls OnSite Repairs & Spare Parts Travel Cost for Repairs ** Remote Assistance & Analytics
discountedMultiple maintenance
cycles per year
optionalUp to 24/7 OnSite &
Helpdesk support
optionalUp to 2h OnSite
reaction time *
optionalUp to 1h HelpDesk
reaction time *
optional* Support hours and reaction time subject to local availability.
** Travel costs included, depending on country. -
“I need guaranteed rapid response in case of malfunction.”
FLEX Care - Adjust the contract details exactly to your personal needs
Adjust the contract details exactly to your personal needs. Decide how much support you need from us and whether you require our Remote Support Module to reduce the risk of equipment failure. FLEX Care is our most popular contract package for companies with their own maintenance staff.
Annual maintenance
and inspectionPriority OnSite &
HelpDesk Support16h OnSite reaction time
not included2h HelpDesk guaranteed reaction time
not includedHelpDesk unlimited calls
not includedOnSite Repairs & Spare Parts
not includedTravel Cost for Repairs **
not includedRemote Assistance & Analytics
not includedMultiple maintenance
cycles per year
optionalUp to 24/7 OnSite &
Helpdesk support
not includedUp to 2h OnSite
reaction time *
not includedUp to 1h HelpDesk
reaction time *
not includedAnnual maintenance
and inspectionPriority OnSite &
HelpDesk Support16h OnSite reaction time 2h HelpDesk guaranteed reaction time HelpDesk unlimited calls OnSite Repairs & Spare Parts
not includedTravel Cost for Repairs **
not includedRemote Assistance & Analytics
optionalMultiple maintenance
cycles per year
optionalUp to 24/7 OnSite &
Helpdesk support
optionalUp to 2h OnSite
reaction time *
optionalUp to 1h HelpDesk
reaction time *
optionalAnnual maintenance
and inspectionPriority OnSite &
HelpDesk Support16h OnSite reaction time 2h HelpDesk guaranteed reaction time HelpDesk unlimited calls OnSite Repairs & Spare Parts Travel Cost for Repairs ** Remote Assistance & Analytics
discountedMultiple maintenance
cycles per year
optionalUp to 24/7 OnSite &
Helpdesk support
optionalUp to 2h OnSite
reaction time *
optionalUp to 1h HelpDesk
reaction time *
optional* Support hours and reaction time subject to local availability.
** Travel costs included, depending on country. -
“I need maximum availability at predictable costs.”
FULL Care - Maximum service protection at predictable costs
Enjoy maximum service protection at predictable costs. Our FULL Care package offers you a series of tangible benefits. The built-in Remote Support Module detects problems early so that you can take preventive action to ensure the productivity of your systems. At the same time, all service requirements are already included in the package. This means that there are no additional costs for the repair or maintenance of your storage systems. FULL Care is for companies that do not have their own in-house maintenance provision.
Annual maintenance
and inspectionPriority OnSite &
HelpDesk Support16h OnSite reaction time
not included2h HelpDesk guaranteed reaction time
not includedHelpDesk unlimited calls
not includedOnSite Repairs & Spare Parts
not includedTravel Cost for Repairs **
not includedRemote Assistance & Analytics
not includedMultiple maintenance
cycles per year
optionalUp to 24/7 OnSite &
Helpdesk support
not includedUp to 2h OnSite
reaction time *
not includedUp to 1h HelpDesk
reaction time *
not includedAnnual maintenance
and inspectionPriority OnSite &
HelpDesk Support16h OnSite reaction time 2h HelpDesk guaranteed reaction time HelpDesk unlimited calls OnSite Repairs & Spare Parts
not includedTravel Cost for Repairs **
not includedRemote Assistance & Analytics
optionalMultiple maintenance
cycles per year
optionalUp to 24/7 OnSite &
Helpdesk support
optionalUp to 2h OnSite
reaction time *
optionalUp to 1h HelpDesk
reaction time *
optionalAnnual maintenance
and inspectionPriority OnSite &
HelpDesk Support16h OnSite reaction time 2h HelpDesk guaranteed reaction time HelpDesk unlimited calls OnSite Repairs & Spare Parts Travel Cost for Repairs ** Remote Assistance & Analytics
discountedMultiple maintenance
cycles per year
optionalUp to 24/7 OnSite &
Helpdesk support
optionalUp to 2h OnSite
reaction time *
optionalUp to 1h HelpDesk
reaction time *
optional* Support hours and reaction time subject to local availability.
** Travel costs included, depending on country.
Installation and Commissioning
Get your new system up and running in the shortest possible time.
Installation and Commissioning
Start quickly and safely
Don’t waste a moment. Skilled technicians will install the system you bought and train your personnel. This ensures a smooth handover from project completion to implementation into your daily logistics operation.
Training
Increase operating safety and efficiency.
Training
Increase your productivity
Empower your staff. Experienced instructors provide tailor-made training so that users can operate their equipment safely and efficiently.
Kardex Service Portal
Access your system in the Kardex Portal.
Kardex Service Portal
Quickly access your system information
Access your system information quickly. Once your system is installed and available in the portal, you can easily access all relevant data.
Upgrade and Retrofit
Systematically develop your existing solution.
Upgrade and Retrofit
Always stay up-to-date
Improve your system. Bring your system up-to-date with the latest technology, ensuring that it always provides the maximum possible benefits.
Remote Support
Maximize the process security of your warehouse logistics.
Remote Support
Recognize errors early
Get expert help immediately. Continuous remote monitoring prevents downtime, troubleshoots performance and lets your business run smoothly 24/7.
More Information
Relocation Service
Take advantage of professional moving of your system.
Relocation Service
Ensure a smooth move
Ensure a smooth process. Experienced technicians disassemble, transport, reassemble and test your warehouse system to make your move as seamless as possible.
Modification
Easily customize your devices to meet new requirements.
Modification
Customize your storage solution
Adapt to changing needs. Modify your storage solution to ensure that it is always configured to meet your business’s strategic objectives.
Spare parts
Speed up repairs by holding spare parts on site.
Spare parts
Speed up the repair process
Speed up repairs. An easily accessible supply of original parts guarantees rapid repairs, whenever they are needed.
Software Support
Software check up by experts.
Software Support
Continuously improving your software
Continuously improve your software. Our technicians respond quickly to your problems and provide periodic reviews to identify weaknesses in the system.
OnSite Support
Timely repair for your machines.
OnSite Support
Minimize downtime
Receive personal assistance. A nationwide network of service technicians provides a rapid response whenever you need on-site help.
Service Packages – Different levels of care for different needs
Choose your personalized service contract
| Yearly Maintenance with optional Safety Inspection |
| Priority OnSite & HelpDesk Support |
| 16h OnSite reaction time not included |
| 2h HelpDesk guaranteed reaction time not included |
| HelpDesk unlimited calls not included |
| OnSite Repairs & Spare Parts not included |
| Travel Cost for Repairs ** not included |
| Remote Assistance & Analytics not included |
| Multiple maintenances per year optional |
| Up to 24/7 OnSite & HelpDesk Hours not included |
| Up to 2h OnSite reaction time * not included |
| Up to 1h HelpDesk reaction time * not included |
| More information |
| Yearly Maintenance with optional Safety Inspection |
| Priority OnSite & HelpDesk Support |
| 16h OnSite reaction time not included |
| 2h HelpDesk guaranteed reaction time not included |
| HelpDesk unlimited calls not included |
| OnSite Repairs & Spare Parts not included |
| Travel Cost for Repairs ** not included |
| Remote Assistance & Analytics not included |
| Multiple maintenances per year optional |
| Up to 24/7 OnSite & HelpDesk Hours not included |
| Up to 2h OnSite reaction time * not included |
| Up to 1h HelpDesk reaction time * not included |
| More information |
| Yearly Maintenance with optional Safety Inspection |
| Priority OnSite & HelpDesk Support |
| 16h OnSite reaction time |
| 2h HelpDesk guaranteed reaction time |
| HelpDesk unlimited calls |
| OnSite Repairs & Spare Parts not included |
| Travel Cost for Repairs ** not included |
| Remote Assistance & Analytics optional |
| Multiple maintenances per year optional |
| Up to 24/7 OnSite & HelpDesk Hours optional |
| Up to 2h OnSite reaction time * optional |
| Up to 1h HelpDesk reaction time * optional |
| More information |
| Yearly Maintenance with optional Safety Inspection |
| Priority OnSite & HelpDesk Support |
| 16h OnSite reaction time |
| 2h HelpDesk guaranteed reaction time |
| HelpDesk unlimited calls |
| OnSite Repairs & Spare Parts |
| Travel Cost for Repairs ** |
| Remote Assistance & Analytics discounted |
| Multiple maintenances per year discounted |
| Up to 24/7 OnSite & HelpDesk Hours discounted |
| Up to 2h OnSite reaction time * discounted |
| Up to 1h HelpDesk reaction time * discounted |
| More information |